Refund & Returns Policy
At Beamani, we are committed to delivering high-quality products and a seamless shopping experience. If you're not fully satisfied with your purchase, we offer a clear and fair refund policy to give you peace of mind.
1. Refund Eligibility
You may be eligible for a refund if the following conditions are met:
- Return Period: The item is returned within 30 days of receiving your order.
- Item Condition: The product must be unused, unworn, and in original condition, including all original packaging, tags, and labels.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Non-Refundable Items
We are unable to offer refunds for the following:
- Personalized or custom-made items
- Sale or clearance items (unless faulty or damaged)
- Beauty, skincare, or cosmetics products (for hygiene reasons, unless faulty or damaged)
2. How to Request a Refund
If your item meets the eligibility criteria, follow these steps:
- Contact Us
Email us at contact@beamani.com or call us at [Insert Phone Number]. Please include:
- Your order number
- The product(s) you wish to return
- The reason for the return
- Return Instructions
We will provide you with a returns form and step-by-step instructions.
- Shipping Your Return
- You are responsible for return shipping costs (unless the item is faulty or damaged).
- We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Processing Your Refund
Once we receive and inspect your returned item(s), we will process your refund:
- Refund Method: Refunded to your original payment method.
- Processing Time: Allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
- Partial Refunds: If only part of your order is returned, we will issue a partial refund.
- Shipping Costs: Original shipping fees are non-refundable unless the product was faulty or damaged.
4. Faulty or Damaged Items
If you receive a faulty, damaged, or defective item, please contact us within 7 days of delivery. You are eligible for a full refund or replacement at no extra cost.
Please provide:
- A description of the issue
- Clear photos of the damage or defect (if applicable)
- Your order number
We will cover return shipping for verified faulty or damaged items.
5. Refund Exceptions
- Incorrect Address: If an incomplete or incorrect delivery address was provided at checkout, additional delivery costs may apply. Refunds may be reduced by the cost of redelivery.
- Sale & Promotional Items: Refunds are only offered on sale items if the item is faulty or damaged. We do not offer refunds for change of mind on discounted items.
6. Exchange Policy
We do not offer direct exchanges. If you'd like a different size, color, or style, please:
- Return the original item under our Refund Policy
- Place a new order for your desired item
Exchanges are subject to stock availability.
7. Contact Us
For any questions or assistance with a return, please contact our support team:
- Email: contact@beamani.com
- Phone: [Insert Phone Number]
- Postal Address: [Insert Address]
Thank you for shopping with Beamani. Your satisfaction matters to us, and we're always here to help ensure a smooth experience.
